At Slivglo, we aim to process and deliver your order as efficiently as possible. Please review the following information regarding order processing, shipping, tracking, delivery, and possible delays.
Orders are typically processed within 3–7 business days after they are placed and payment is successfully authorized.
Processing time includes order verification, product preparation, fulfillment, and handoff to the shipping carrier.
Please note that processing time is separate from shipping/transit time.
Orders are generally not processed on weekends or applicable public holidays.
Because Slivglo may work with third-party suppliers and fulfillment partners, items from the same order may occasionally be shipped separately and arrive in different packages.
After your order has been processed and shipped, the estimated transit time is generally:
5 – 7 business days
Under normal circumstances, the estimated total time from placing your order to delivery is therefore approximately:
5–14 business days
These timeframes are estimates, not guaranteed delivery dates.
Delivery times may vary depending on the destination, carrier operations, product availability, fulfillment location, customs processing, weather conditions, peak shopping periods, public holidays, or other circumstances outside our reasonable control.
Any different shipping estimate specifically displayed on a product page, at checkout, or in your order confirmation will apply to that order.
Available shipping destinations, shipping methods, and applicable charges will be displayed at checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Availability of a shipping method at checkout does not guarantee delivery to an address that the applicable carrier cannot service.
When tracking is available, tracking information will be provided after your order has shipped, generally by email or through your customer account.
Please allow some time for the carrier’s tracking system to update after shipment. Tracking information may not become active immediately after a tracking number is issued.
If your order contains multiple products, you may receive more than one tracking number if the products are shipped separately.
Some orders may be fulfilled from different locations or by different fulfillment partners.
As a result, products from the same order may arrive in separate packages and at different times.
Receiving only part of your order does not necessarily mean that the remaining items are missing. Please check your shipping confirmation and tracking information for additional shipments.
While we make reasonable efforts to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
If your order is significantly delayed, please contact us at support@slivglo.com so we can review the shipment with the applicable carrier, supplier, or fulfillment provider.
Where applicable law requires a delay notice, cancellation option, consent to a revised shipping date, or refund, Slivglo will provide the applicable remedy.
If your tracking information indicates that your package has not been delivered or appears to be significantly delayed or lost, please contact:
Please include your order number and any relevant tracking information.
We will review the shipment with the applicable carrier or fulfillment provider and determine the appropriate next steps.
If an order cannot be fulfilled or delivered and a refund is required under applicable law or our policies, the applicable refund will be issued to the original payment method.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
If you discover an error in your shipping address, please contact us as soon as possible and preferably within 24 hours of placing your order.
Email: support@slivglo.com
Please include your order number and the correct shipping information.
We will make reasonable efforts to update the address, but address changes cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply to reshipment where permitted by applicable law and where the issue was not caused by Slivglo.
You may request cancellation of your order within 24 hours of placing it.
To request cancellation, email:
Please use the subject line:
“Order Cancellation – [Your Order Number]”
Cancellation requests should be submitted as soon as possible.
Cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.
If your order has already shipped and cannot be canceled, you may request a return after delivery if the item qualifies under our Refund & Returns Policy.
Please inspect your order promptly after delivery.
If an item arrives damaged or defective, or you receive an incorrect item, please contact us within 48 hours of delivery whenever possible at:
Please include:
Please keep the product and its original packaging until your claim has been reviewed.
Depending on the circumstances, product availability, and applicable law, Slivglo may offer an appropriate remedy, including a replacement or refund.
For complete details, please review our Refund & Returns Policy.
For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination country or region.
Unless expressly stated at checkout that these charges are included, the customer may be responsible for applicable customs duties, taxes, and fees.
Customs processing may also affect estimated delivery times.
Slivglo does not control customs processing times or charges imposed by government authorities.
Slivglo works with third-party shipping carriers and fulfillment providers to deliver orders.
While we cannot control every carrier-related delay after a shipment has been handed over for delivery, we will assist customers with investigating significantly delayed, lost, damaged, or undelivered shipments when appropriate.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded or waived.
If you have questions about processing, shipping, tracking, or delivery, please contact:
Slivglo Customer Support
Email: support@slivglo.com
