Please allow 3–5 business days for order processing and preparation. Once your order ships, you will receive a confirmation email with tracking information.
Delivery within the United States typically takes 2–5 business days after shipment. Estimated delivery times may vary due to holidays, severe weather, carrier disruptions, or other circumstances beyond our control. Once an order has shipped, it can no longer be canceled. However, eligible items may be returned in accordance with our Return Policy.
Please reply to your order confirmation email or contact us immediately with your order number and correct shipping address.We can update the address within 24 hours of purchase if the order has not yet been processed or shipped. Slivglo cannot guarantee address changes after shipment.
Please contact us as soon as possible and provide:
* Your order number
* Clear photographs of the damaged item
* A photograph of the packaging, if available
After reviewing the information, our customer-care team will arrange an appropriate replacement or resolution at no additional cost for eligible claims.
Eligible unworn and unused items may be returned within 10 days of delivery. Items must remain in their original condition and packaging.
Please review our complete Return and Refund Policy for eligibility requirements, exclusions, and return instructions.
Please contact our customer-care team through the Contact Us page. Include your order number if your inquiry relates to an existing purchase.
We aim to respond to all inquiries within 24 business hours.
Once your order ships, you will receive an email containing your tracking number and tracking link. Registered customers may also view their order status through the My Account page.
